Terms and Conditions

Last updated: 4 September 2026

These Terms and Conditions govern bookings made through Hurghada Golden Tours, whether through our website, email, telephone, WhatsApp, or another authorised booking channel.

By making a booking, paying for a service, or using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Operating company: Hurghada Golden Tours
Registered legal name: [Insert registered company name]
Tourism licence number: [Insert licence number]
Registered address: Hurghada, Red Sea, Egypt
Email: info@hurghadagoldentours.com
Telephone/WhatsApp: +20 100 803 5964

1. Booking Conditions

The person making the booking must be at least 18 years old and is responsible for:

• Providing complete and accurate information.
• Ensuring that all travellers included in the booking understand and accept these Terms.
• Making all required payments by the stated deadlines.
• Informing us of any medical conditions, mobility requirements, dietary needs, or other circumstances that may affect participation.

Submitting a booking request does not automatically confirm a reservation. A booking becomes confirmed only when Hurghada Golden Tours issues written confirmation and receives the required payment.

Please check your confirmation carefully and notify us immediately if any information is incorrect.

2. Prices

Tour prices are shown on the relevant product page, quotation, invoice, or booking confirmation.

Unless otherwise stated:

• Prices are displayed in euros.
• Prices apply only to the services specifically listed under “Included.”
• Personal expenses, gratuities, optional activities, meals, entrance fees, and other items listed under “Excluded” are not included.
• Prices may vary according to group size, travel date, availability, pickup location, hotel location, or supplier charges.
• Children’s prices and age requirements may vary between activities.

Prices confirmed in writing will not normally change after full payment, except where a change is required by government taxes, entrance fees, exchange-rate errors, or information supplied incorrectly by the customer.

Obvious pricing or technical errors are not binding. If such an error occurs, we will offer the correct price or allow the customer to cancel for a full refund.

3. Payment Terms

Unless a booking confirmation or quotation states otherwise, full payment is required to confirm the booking.

Where a deposit option is offered:

• The required deposit will be stated before payment.
• The remaining balance must be paid by the date shown in the confirmation.
• Failure to pay the balance on time may result in cancellation.
• Any deposit already paid will be handled according to the applicable cancellation policy.

Payments must be made using one of the authorised payment methods provided by Hurghada Golden Tours. Customers should never send full card details, security codes, or passwords through email, WhatsApp, or social media.

The customer is responsible for bank charges, card fees, and currency-conversion costs imposed by their bank or payment provider.

4. Standard Cancellation Policy

All cancellation requests must be submitted in writing by email or WhatsApp and must include the booking reference, lead traveller’s name, service, and travel date.

The cancellation date is the date on which Hurghada Golden Tours receives the written request.

Day Tours, Transfers, Sea Trips and Desert Safaris

This policy applies to standard activities that do not include flights, accommodation, cruises, private yacht charters, or non-refundable tickets:

• Cancellation at least 24 hours before the scheduled starting time: full refund.
• Cancellation less than 24 hours before the scheduled starting time: no refund.
• Failure to attend, late arrival, or inability to participate: no refund.

Multi-Day Packages, Cruises and Hotel-Inclusive Bookings

Unless different conditions are disclosed before booking:

• Cancellation 30 days or more before departure: full refund, less any disclosed non-refundable supplier charges.
• Cancellation 15–29 days before departure: 50% cancellation charge.
• Cancellation 7–14 days before departure: 75% cancellation charge.
• Cancellation fewer than 7 days before departure or failure to attend: 100% cancellation charge.

Flights, Train Tickets and Special Reservations

Flight tickets, train tickets, hotel reservations, cruise cabins, event tickets, permits, private charters, and other special arrangements may be non-refundable once issued or confirmed.

The supplier’s cancellation conditions will apply to these services and will take precedence when they have been disclosed before payment.

Peak-season bookings, including Christmas, New Year, Easter, and major events, may have stricter conditions. Any different conditions will be communicated before confirmation.

5. Booking Changes

Requests to change a date, pickup location, participant name, group size, or itinerary are subject to availability and supplier approval.

A change may result in an additional charge. A requested change is not confirmed until accepted by Hurghada Golden Tours in writing.

Changes requested less than 24 hours before a standard activity may be treated as a cancellation. Date changes for flights, hotels, cruises, and other supplier-controlled services remain subject to the supplier’s rules.

6. Refunds

Approved refunds will normally be returned using the original payment method.

We aim to submit approved refunds within 7–14 business days. The time required for the amount to appear in the customer’s account depends on the bank, card network, payment provider, and any third-party supplier involved.

Refunds will not be issued for:

• Late arrival or failure to attend.
• Services voluntarily missed or unused.
• Removal from an activity because of unsafe or unacceptable behaviour.
• Incorrect information supplied by the customer.
• Failure to bring required identification or travel documents.
• Delays caused by the customer.
• Changes of mind after the free-cancellation period.

Nothing in this section limits any refund rights that cannot legally be excluded.

7. Cancellations by Hurghada Golden Tours

We may cancel or change an activity because of unsafe weather, unsuitable sea conditions, operational problems, insufficient participation, government restrictions, supplier failure, or other circumstances affecting safety or delivery.

If we cancel a standard activity before it begins, the customer will normally be offered:

• An alternative date;
• A comparable replacement activity; or
• A full refund for the cancelled activity.

We are not responsible for additional expenses such as flights, accommodation, visas, or transportation that were booked separately.

8. Itinerary and Schedule Changes

Published itineraries, durations, routes, pickup times, boats, vehicles, attractions, and activity sequences may change because of traffic, weather, sea conditions, government instructions, monument opening times, or operational requirements.

Where reasonably possible, we will provide a suitable alternative of comparable value.

Activity durations and pickup times are estimates and may be affected by circumstances beyond our reasonable control. Customers should allow sufficient time before flights, trains, cruises, or other onward arrangements.

9. Weather and Wildlife

Sea trips, snorkelling, diving, dolphin-watching, desert activities, hot-air balloon trips, and similar experiences depend on weather, visibility, wind, sea conditions, and official safety approvals.

Wild animals behave naturally. Hurghada Golden Tours cannot guarantee dolphin sightings, particular marine life, or any other wildlife encounter.

A tour will not be considered defective solely because wildlife was not seen or weather conditions affected visibility, provided the activity was otherwise delivered safely and substantially as described.

10. Health, Fitness and Safety

Some activities involve physical effort and inherent risks, including snorkelling, diving, quad biking, buggy driving, horse or camel riding, boating, desert travel, and swimming.

Customers must:

• Assess whether an activity is suitable for their health and abilities.
• Follow instructions provided by guides, drivers, captains, and activity staff.
• Use the provided safety equipment correctly.
• Disclose relevant medical conditions, pregnancy, injuries, allergies, disabilities, or medication before booking.
• Avoid participating while under the influence of alcohol or drugs.

We may refuse participation where we reasonably believe that a customer’s condition or behaviour creates a safety risk. No refund will be due where participation is refused for a legitimate safety reason caused by information that the customer failed to disclose.

Participation requirements may vary according to age, height, weight, swimming ability, driving eligibility, and supplier rules.

11. Children and Minors

Children must be accompanied by a responsible adult unless the activity description expressly states otherwise.

Parents or guardians are responsible for supervising children and confirming that an activity is suitable for their age and ability.

Child seats may be available for transfers when requested in advance, but availability must be confirmed in writing.

12. Pickup and Customer Responsibilities

Customers must provide an accurate hotel name, room number when requested, telephone number, and pickup location.

The customer must be ready at the confirmed pickup point at the stated time. Pickup delays may occur because of traffic, hotel access restrictions, or collecting other participants.

If a driver or guide cannot locate the customer using the information supplied, the booking may be treated as a no-show.

Additional charges may apply for pickups outside the standard service area. These charges will be communicated before confirmation whenever the pickup location is known.

13. Travel Documents

Customers are responsible for holding valid passports, visas, permits, identification documents, insurance, and any documents required for the booked service.

Hurghada Golden Tours is not responsible if a customer is refused entry, boarding, or participation because of missing, invalid, or incorrect documents.

14. Travel Insurance

Customers are strongly advised to obtain comprehensive travel insurance covering:

• Medical treatment and emergency evacuation.
• Personal accident and injury.
• Trip cancellation or interruption.
• Lost or damaged belongings.
• Adventure and water activities, where applicable.

Hurghada Golden Tours does not provide personal travel insurance unless expressly stated in the booking confirmation.

15. Customer Conduct

Customers must behave respectfully toward staff, guides, drivers, captains, local communities, other travellers, and property.

We may refuse or terminate participation without a refund if a customer:

• Threatens or harasses another person.
• Behaves violently, abusively, or dangerously.
• Intentionally damages property.
• Repeatedly ignores safety instructions.
• Is seriously intoxicated.
• Disrupts the experience of other participants.

The customer may be held responsible for damage or loss caused by their conduct.

16. Third-Party Suppliers

Some services may be delivered by independent suppliers, including transport operators, airlines, hotels, cruise operators, boat owners, activity providers, restaurants, guides, and attraction authorities.

Hurghada Golden Tours will use reasonable care when selecting and coordinating suppliers. However, each supplier remains responsible for the service it directly operates, subject to applicable law.

Supplier-specific conditions disclosed before confirmation form part of the booking agreement.

17. Liability

Hurghada Golden Tours is responsible for providing confirmed services with reasonable care and skill.

To the maximum extent permitted by law, we are not responsible for loss, delay, injury, damage, or additional expense caused by:

• The customer’s actions or failure to follow instructions.
• An unrelated third party.
• Traffic, weather, sea conditions, natural events, or government action.
• Supplier disruption outside our reasonable control.
• Theft or loss of unattended personal belongings.
• Services booked independently by the customer.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any responsibility that cannot legally be excluded.

18. Force Majeure

We are not liable for failure or delay caused by circumstances beyond our reasonable control, including extreme weather, natural disasters, fire, epidemic, government restrictions, border closures, war, civil unrest, strikes, transport interruption, security incidents, or closure of attractions.

Where force majeure prevents a service from being delivered, we will seek to offer a suitable alternative, travel credit, date change, or refund of recoverable amounts, subject to supplier deductions and mandatory legal rights.

19. Personal Belongings

Customers are responsible for their money, passports, telephones, cameras, luggage, and other belongings.

Any lost property found by our team will be handled reasonably, but we cannot guarantee recovery. The customer may be responsible for delivery or shipping costs associated with returning an item.

20. Photographs and Media

Customers may take photographs for personal use where photography is permitted.

Hurghada Golden Tours will not use an identifiable customer’s photograph or video for promotional purposes without permission where consent is required by applicable law.

Commercial photography, filming, drones, and professional equipment may require advance permission from the relevant authorities.

21. Website Use

Website content is provided for general information and booking purposes. We make reasonable efforts to keep tour descriptions, availability, and prices accurate, but information may change.

Users must not:

• Use the website for fraudulent or unlawful purposes.
• Submit false booking or payment information.
• Attempt to damage or gain unauthorised access to the website.
• Copy, reproduce, or commercially exploit website content without permission.
• Introduce malware, automated scraping tools, or harmful code.

We may restrict access or cancel fraudulent bookings where reasonably necessary.

22. Intellectual Property

Unless otherwise stated, the website’s text, branding, photographs, graphics, design, and other original content belong to Hurghada Golden Tours or are used with permission.

Content may not be reproduced, distributed, modified, or used commercially without prior written consent.

23. Personal Information

Personal information supplied during booking will be used to process reservations, communicate with customers, arrange services, meet legal obligations, prevent fraud, and respond to emergencies.

Information may be shared with relevant service providers when necessary to deliver the booking.

Personal information will be handled in accordance with our Privacy Policy and applicable data-protection law.

24. Complaints

Any problem during an activity should be reported immediately to the guide, driver, activity provider, or our customer-support team so that we have an opportunity to resolve it.

Formal complaints should be submitted to info@hurghadagoldentours.com as soon as reasonably possible and should include:

• The booking reference.
• Lead traveller’s name.
• Date and name of the service.
• A clear description of the issue.
• Relevant photographs, receipts, or supporting documents.

We will review the complaint and respond within a reasonable period.

25. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Arab Republic of Egypt.

The parties should first attempt to resolve any dispute through good-faith communication. If no resolution is reached, the dispute will be submitted to the competent Egyptian courts, subject to any mandatory consumer rights that apply and cannot legally be restricted.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

27. Changes to These Terms

Hurghada Golden Tours may update these Terms and Conditions when required by changes to services, suppliers, payment arrangements, or applicable law.

The version in effect when a booking is confirmed will normally apply to that booking unless a change is required by law or expressly agreed with the customer.

28. Contact Us

For booking questions, changes, cancellations, refunds, or complaints, contact:

Hurghada Golden Tours
Hurghada, Red Sea, Egypt
Email: info@hurghadagoldentours.com
Telephone/WhatsApp: +20 100 803 5964
Website: https://hurghadagoldentours.com/